Upon successful placement of an order on TruMart.co, customers will receive an order confirmation email containing relevant order details including:
- Order summary
- Billing information
- Delivery address
- Payment confirmation
Shipping Policy
Read our shipping policy to understand how we deliver your orders across India.
Order Confirmation
Shipping Charges
Shipping charges are calculated automatically during checkout based on:
- Order value
- Product category
- Delivery destination
- Applicable promotional offers
The final shipping cost, if any, will be clearly displayed before payment confirmation.
Processing and Delivery Time
Orders are generally processed and dispatched within standard operational timelines, with estimated delivery typically ranging between 5 to 7 business days, depending on the delivery location, courier availability, and external logistics conditions.
Important: TruMart Ecom Private Limited currently ships exclusively within India. International shipping services are not available at this time.
Address Modification
Once an order has been successfully placed and confirmed, shipping addresses may not be modified due to fulfillment and processing limitations. Customers are advised to carefully review delivery details before completing their purchase.
Delivery Delays and Limitations
Delivery timelines are estimates only and may vary due to factors beyond our control, including:
- Courier partner delays
- Weather disruptions
- Regional restrictions
- High-demand periods
- Operational interruptions
While we aim to ensure timely dispatch and delivery, TruMart Ecom Private Limited shall not be held liable for delays caused by third-party logistics providers or unforeseen circumstances.
Delivery Attempts
Courier partners may attempt delivery up to three times. In cases where delivery cannot be completed, customers may be contacted by the courier service for rescheduling or parcel collection instructions.
Lost or Delayed Orders
If an order is lost in transit or significantly delayed, customers should contact our support team at support@trumart.co. We will coordinate with the shipping partner and take reasonable steps to investigate and resolve the issue.
Free Shipping
Free shipping promotions may apply on selected products, categories, campaigns, or qualifying order values. Eligibility criteria and applicable conditions will be clearly displayed on the website and automatically applied during checkout where applicable.
Policy Updates
TruMart Ecom Private Limited reserves the right to update or modify this Shipping Policy at any time without prior notice.